Please note: If you have received an orthodontic validation letter asking you to complete a form please click here
Your URN was generated by your dentist to allow you to track your referral. If the URN produces a “Not Received” notification – we have not yet received your form.
The system will report when the referral was received by the Referral Service, when it was triaged, what the triage decision was and where the referral was ultimately sent to. Should there be any problems with the referral these details will be provided within the comments box. No patient details are provided or stored on this system.
Orthodontic Tracking Information
Sent to GM – Accept for treatment or GM – Accept for treatment (High Priority) means that the referral has been through triage and, based on the information on the form, is eligible for orthodontic treatment on the NHS – These are waiting lists and you cannot contact a provider at this time as they have not been sent to one. Once on these accepted lists the referral is awaiting a space to become available at a primary care orthodontist. When we reach the referral on the list it will be sent to a provider and their details will show below.
Please note: the provider it is sent to ultimately decides if the patient is eligible for NHS orthodontics when they attend the assessment appointment.
Waiting lists for orthodontic treatment across Greater Manchester vary dependent upon demand and capacity in different areas. In some places currently these waiting times may be between 12 months and 2 years. Patients are triaged to ensure that acceptance criteria is met and the decision to proceed with treatment is based upon clinical need only.
If the referral states “With Triage” then one of our clinical team is currently assessing your referral.
If the referral states “Sent To” then your referral has been sent to the provider indicated – you will need to contact them for more information on appointments and waiting times if required. (Please Note: The Referral Centre cannot provide this information; you need to contact the Provider directly)
If the referral states “Rejected” then we have returned the referral to your dentist for more information – Please contact them for additional details as the referral centre cannot give out clinical information.
If the tracking displays additional information like so:
24 Jan 2015, 20:24 – Provider received referral – This indicates that the referral has been passed into the providers system (please note, this does not mean they have opened or read it – Only that they can access it)
25 Jan 2015, 08:26 – Provider accepted referral – This indicates that they have read and accepted the referral and will contact you in due course for an appointment.
Please note: The above details are examples and do not display data relating to the referral you are tracking.