Track a referral
This system enables you to check the status of a referral. You need to know the URN of the referral, a 10 character alphanumeric code which is printed on the top of your referral forms.

Your URN may have been pre-printed on the form or you may have generated one from this website. If the URN produces a “Not Received” notification – we have not yet received your form.

The system will report when the referral was received by the Central Capture Service, when it was triaged, what the triage decision was and where the referral was ultimately sent to.  Should there be any problems with the referral these details will be provided within the comments box.  No patient details are provided or stored on this system.

Orthodontic Tracking Information
Sent to GM – Accept for treatment or GM – Accept for treatment (High Priority) means that the referral has been through triage and, based on the information on the form, is eligible for orthodontic treatment on the NHS – These are waiting lists and you cannot contact a provider at this time as they have not been sent to one. Once on these accepted lists the referral is awaiting a space to become available at a primary care orthodontist. When we reach the referral on the list it will be sent to a provider and their details will show below.

Please note: the provider it is sent to ultimately decides if the patient is eligible for NHS orthodontics when they attend the assessment appointment.

Waiting lists for orthodontic treatment across Greater Manchester vary dependent upon demand and capacity in different areas. In some places currently these waiting times may be between 12 months and 2 years. Patients are triaged to ensure that acceptance criteria is met and the decision to proceed with treatment is based upon clinical need only.


  • Track a referral

    This system enables you to track a referral through the process so you know what the outcome is. In order to use this system you will need your unique reference number.

    This is a ten character code and looks something like this: SAL0057487.

    If you don't have a URN you won't be able to use this system; please email for more information.

If the referral states “With Triage” then one of our clinical team is currently assessing your referral.

If the referral states “Sent To” then your referral has been sent to the provider indicated – you will need to contact them for more information on appointments and waiting times if required. (Please Note: The Referral Centre cannot provide this information; you need to contact the Provider directly)

If the referral states “Rejected” then we have returned the referral to your dentist for more information – Please contact them for additional details as the referral centre cannot give out clinical information.

Area: Central Midlands | Cheshire & Merseyside | East Anglia and Essex | Greater Manchester | Lancashire | Thames Valley | Yorkshire & Humber