Tracking a Referral – we have changed the tracker so that the local initials, ie. MAN, or THV, have to be entered on a separate line from the seven digits. Patients and reported that it was confusing when these were entered on a single line. We also now send, where consent is given, an SMS text message with the URN.
Travel information – we have provided detailed, custom maps for all of our directory of services providers. This makes finding primary care sites even easier for patients and carers.
Dental Guides – we now provide emailed information to patients concerning their dental treatments, their referral and what they might expect when they visit their referral provider. For example we provide a leaflet on oral care for patients with braces.
Dental Specialities – we received lots of questions from patients about the different kinds of dental specialities – we produced individual pages on the website to explain each one – see here for example.
All of these changes have been brought about from feedback from our service users – patients and their referring dentists. Please use the feedback forms online or simply email us if you have any comments for us.