FAQs

This section includes some of the most common questions that we receive. If your question is not covered here, please do not hesitate to email us please do email us – we aim to respond to all questions within one hour on working days.

Frequently asked questions

Referrers

Q: I need information on Oxfordshire and Buckinghamshire referral pathways?
A:

We only handle restorative referrals – if you want to know about other pathways – for example minor oral surgery or special care dentistry, please click here

The Process

Q: When might you need an advocate? 
A:

Dealing with professionals in the care or health system can sometimes feel intimidating and you may find it difficult to express your views. If you need support, an independent advocate can help you say what you want, get the information you need and make sure your rights are protected. Click here for more information.

Q: What is the restorative pathway in Thames Valley?
A:

This is an innovative new pathway designed to enable access to restorative specialist care in the Thames Valley area. You can read an information sheet and watch a video on this page which explains more.

Q: What services are there in my area?
A:

You can find out the locations and services in clinics and hospitals near you here. Travel information, contact details and opening hours are all included.

Q: What is a dental specialist?
A:

You can find out all about the different dental specialities, and what you might expect from an appointment here.

Q: What is triage?
A:

Triage is a process where the complexity of your referral is assessed, usually by a Consultant, to ensure that it is sent to the right place.

You can find out more about triage in our article here.

The Referral Centre

Q: I want to contact you – how do I get in touch?
A:

Our contact details can be found on our about us page. The best way to get in contact is to email us – that way we can make sure the right person can respond to you and we will always get back to you on the same day.

 

 

Tracking a referral

Q: I cant open any of the attachments that you are sending me via NHS NET?
A:

This is a common problem with NHS NET – you need to ensure that you are logging in as a “private computer” – if you log in as a public computer then the security settings will not allow you to open or view attachments. Its always best to download attachments to view them. We have a learning zone article about this click here to read.

Q: The referral tracker says referral not received – where has it gone?
A:

First make sure that you are entering your referral number correctly – i.e. MAN0001256 with the appropriate area code – i.e. THV for Buckinghamshire & Oxfordshire or MAN for Manchester etc. Do not leave a space between the area code and the numbers. If the referral is still not showing as received, then please email us at d.referrals@nhs.net with your query and we will do our best to help you.

Q: I want to know where my referral is?
A:

Easy – simply click on here and you can “Track a referral” you will need your URN to do this – make sure you enter the full URN including the three digit PCT code and all seven numbers without a space, a URN looks like this: AAA1234567 – the three letters at the beginning generally describe the city or county that you live in or near.

Your appointment

Q: When might you need an advocate? 
A:

Dealing with professionals in the care or health system can sometimes feel intimidating and you may find it difficult to express your views. If you need support, an independent advocate can help you say what you want, get the information you need and make sure your rights are protected. Click here for more information.

Q: Your appointment
A:

The referral management services sends your referral, once it has been triaged, to a provider – a clinic or hospital.  Once this has been done the status of your referral will show as “Sent to”.

It is then the responsibility of the provider to contact you to make an appointment.  You can contacted the provider using the details available on their contact page.

You can find out more information on wait times and when you should expect to get an appointment here.

Q: I am a carer – where can I get more information?
A:

If you are a carer and require further information or advice then Carers Direct can be found here

Q: Where do I find information on help with travel costs?
A:

You can find information on all costs associated with NHS travel cost assistance here

Q: Where do I find information on NHS Dental Charges?
A:

You can find information on all costs associated with NHS dental care here

Area: Cheshire & Merseyside | Essex | Greater Manchester | Lancashire | Milton Keynes, North Hants, Bedfordshire, Luton, and Herts | South London | Thames Valley | Yorkshire & Humber
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